Frequently Asked Questions
Of course! You can collect your wine from Tilley’s Wines during office hours and we will waive the delivery charge. Our office is open from Monday to Friday 8.45am to 4pm and is closed at weekends and bank holidays. Please email or call us in advance to confirm a date and time for collection and we will make sure your order is ready for you.
You will be required to set up new account information with our new website which will include setting up new delivery and billing information. We are sorry for the inconvenience but it was not possible to carry the customer information over to the refreshed Tilley's Wines website. Please be rest assured that we have deleted our old website and any associated files for your safety.
Unfortunately no, when moving to our new website, we decided that it was best for both the safety of our customers and for us that we should no longer take payments over the phone.
We have done our best to make our website as user friendly as possible, if there is something that you feel is missing that would benefit your shopping experience, please get in touch. We'd love to hear your feedback!
We understand that sometimes ordering online can be difficult and we are here to help, please either get in touch by email or phone and we will do our best to assist.
In some rare cases there may be a fault with a wine. For quality problems, please email or call us and we will resolve the issue.
(Updated November 2021)
As of now we are still unable to ship to Republic of Ireland & Northern Ireland, this is despite the wishes of both DHL & Tilley's Wines.
Our reasoning behind this is that post Brexit we are facing delays, damages and import taxes on arrival. It is something we are looking into periodically and until we can ensure that our wines arrive to Éire smoothly and cost effectively, both we and our couriers are unable to ship to you.
No problem, just let us know within 14 days of receiving your wine and we will be happy to refund the cost of the wine, minus the delivery charge. Please be aware we will only arrange the refund once we have received your entire order. We can not accept open wine bottles.
Wines marked 'out of stock' on the website are usually always intended to be restocked. You can contact us to find out when the wine is expected to be back in stock on the website and we are always happy to set a few aside for you!
If a wine is no longer on the website, this may mean that we no longer intend to stock it, but please contact us just in case as we may have an update or a recommendation for something different
Of course! We will happily send wine as a gift. Please put the address you would like to send it to in the 'Shipping Address' box when you come to checkout. For all of our orders, there is never a receipt in the box.
If you would like to add a message you can always put it in the 'Add a note for the seller' box at checkout. This note can be written on a leaflet or alternatively on a card which you can purchase here.
There are many ways to reuse the packaging you receive your wine in and while we are always looking for new ideas here is what we have so far:
Pulp Packaging: All made in the UK from 100% waste material from another manufacturing process: 100% compostable - 100% reusable - 100% recyclable, Pulp packaging would be great to use in the garden.
'Safe Air': 100% recyclable but also great to store fragile items in like Christmas decorations and great for moving.
Cardboard Boxes: 100% recyclable but also can be flat packed and saved for moving, sending your own packages or alternatively can be used for storage.
Paper Leaflets: The paper leaflets we send in first time orders we hope you save somewhere because there will always be a discount code you can use for all future orders!
If you have been ordering from Tilley's Wines for over a year, you may have noticed that we have changed packaging a few times, ultimately our goal has been to use as little plastic as possible and use as much recyclable packaging as we can. Being a small company, we can make quick-thinking decisions about how wine is packed and the safety while in the hands of the courier.
What does this mean for how you receive your wines? All loose bottle orders are packed in 100% recyclable Pulp Packaging and there are no paper packing slips. In all first time orders we may put a leaflet with a discount code on, which we hope you will keep as the code works for all future orders. Products such as Hugh Hamilton 'The Blood Line Set' & Le Argille Cabernet di Cabernet, which are already gift boxed, are packed differently on a case by case basis. They are always packed in boxes that we have received samples in so they may not be the prettiest looking of boxes but they definitely don't change the quality of the wine inside.
On 13 bottle orders we pack them in 100% recyclable 'Safe Air Inner' these are packed differently due to the fact that Safe Air's allow us to fit another bottle in the box, which means less packaging, lower prices of wine and lower shipping costs. The boxes we send them in are the ones we receive samples in so have been used before but they are always in good condition and will keep your wines safe till they are at your door.
Please check the wine on delivery as accidents can happen. When you sign for the wine you must make it known if the wine(s) are damaged and then report this to us within 2 days. Please call or email to organise a credit or a replacement.
All of our wines are grown in small parcels so there is only a finite supply for each growth and therefore vintage wines are subject to change. When a vintage changes, the next available vintage will be supplied.
The short answer is YES!
When we launched Tilley’s Wines online in 2006 our minimum was 12 bottles. In 2016 we reduced our minimum to 6 bottles and the tail end of 2017 we reduced the minimum to 1 bottle.
The delivery charge is currently £7.95 for all orders under £85 (even for 1 bottle orders as this is the direct cost from our courier if we distribute 1 bottle or 12 bottles)
If the discount code is still valid when you ordered you can either cancel your order and reorder your wines with the discount code. Or send us an email and we will be happy to refund you the discounted amount. Please note this only applies if the discount code is still valid.
Usage of Cookies:
What Are Cookies?
Cookies are tiny text files stored on your computer. Cookies do not store sensitive information such as your name, address or payment details.
To make a purchase on the tilleys-wines.com website, you need to have cookies enabled. If you don’t wish to enable cookies, you will still be able to browse the site for research purposes.
Most web browsers have cookies enabled as a default, as without these the functionality of many websites is compromised. If you’d like to learn more about cookies in general and how to manage them, visit www.aboutcookies.org (opens in a new window – please note that we can’t be responsible for the content of external websites).
Eu Directive 2009/136/EC
Third Party Cookies
The tilleys-wines.com website uses no third party cookies for advertising networks or partner companies, or for marketing to tilleys-wines.com visitors and customers off the website itself.
Google and the Google group of companies:
The tilleys-wines.com website uses Google Analytics for general tracking of site usage. The website also uses embedded video from Youtube, which may also set cookies.To opt out of this (for all websites), see the www.aboutcookies.org website.
Content Sharing and Social Networks:
If you take the opportunity to ‘share’ tilleys-wines.com content with friends through social networks – such as Instagram, Facebook and Twitter – you may be sent cookies from these websites. We don’t control the setting of these cookies, so please check the third-party websites for more information about their cookies and how to manage them.
Tilley’s Wines is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Tilley’s Wines may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 9th May 2018.
What information do we collect?
We may collect the following information:
First Name and Last Name
Contact information including email address
Demographic information such as postcode, preferences and interests
Other information relevant to customer surveys and/or marketing competitions and offers including friends’ email addresses.
What we do with the information we gather?
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping
We may use the information to improve our products and services
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at: email@example.com.
We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.
You may request details of personal information which we hold about you under the Data Protection Act 1998.
If you would like a copy of the information held on you please write to:
Tilley’s Wines, 49-59 Eastfield Road, Wollaston, Northamptonshire, NN29 7RS.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Our stock for bin-ends is invariably limited. If we do not have enough stock to satisfy your order when placed, we will contact you by email or telephone immediately to let you know the situation. We will then offer you a full refund or offer you a suitable alternative.
All the prices of the wines include VAT at its current rate. All prices are correct at publication, but may be subject to subsequent alteration. We prefer to keep delivery costs separate so you can judge the true value of the wine.
Online, Internet Banking, Paypal, Cash or Cheque.
Online – Through secure payment transfer using Paypal or your Debit/Credit Card
Cash – for local collections. Please do not send cash through the post.